Privacy policy
This policy explains what personal information we collect, how we use it and the rights you have over it.
Who we are
Rohen Ltd, trading as Ross Henery Professional, is responsible for your personal data. Our address is Unit 1 Victory House, Thames Industrial Estate, Princess Margaret Road, East Tilbury, RM18 8RH, and you can email us at info@rohenltd.com.
Information we collect
We collect the information you give us when you place an order, create an account, contact us or sign up to our newsletter. That includes your name, email address, delivery and billing addresses, phone number and order details. We also collect some information automatically, such as your device and how you use the site, to keep it working and improve it.
How we use it
- To take payment, deliver your order and look after you if something goes wrong.
- To meet the law on selling knives, which includes delivering only to adults aged 18 or over.
- To send order updates and, if you've opted in, occasional marketing emails you can unsubscribe from at any time.
- To keep the site secure, prevent fraud and meet our legal and tax obligations.
Who we share it with
We share information only with the companies that help us run the shop, and only as much as they need:
- Stripe, which processes card payments. We never see or store your full card number.
- Our delivery couriers, who need your name, address and phone number to deliver your order and check your age on delivery.
- Astrocart, which provides and hosts our online shop, and the email services that send your order emails.
We never sell your personal data.
How long we keep it
We keep order records for six years to meet our tax and accounting obligations. We keep your account details until you ask us to close your account, and your marketing preferences until you unsubscribe.
Your rights
You have the right to access, correct or delete your personal data, and to object to or restrict how we use it. To exercise any of these rights, please contact us. If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office at ico.org.uk.
Cookies
We use cookies and similar technologies as described in our cookie policy.