Frequently asked questions
Quick answers to the things we're asked most. Can't find what you need? Contact us.
Most orders are dispatched within 1–2 working days and arrive shortly after. You'll get a confirmation email with tracking as soon as your order ships.
Delivery options and prices are shown at checkout before you pay. Keep an eye on the announcement bar for any free-delivery thresholds currently running.
Yes — if you change your mind, you can return unused items in their original condition within 30 days. See our delivery & returns page for the details.
Where instalment options such as Klarna are shown at checkout, you can spread the cost over interest-free payments. Instalment lending is 18+ and subject to status; T&Cs apply.
Your dispatch email includes tracking, and you can see your order history any time from your account.
If anything arrives damaged or develops a fault, contact us and we'll put it right — repair, replacement or refund as appropriate.